Computer won't recognize boxtool installation

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Bill Gong

• 2023年08月30日 16:08

I can't open files within Box to my desktop as it asks me to install Box Tools.  I've done that about a half a dozen times and I still can't open my file on the desk top.  I've rebooted my computer, and I've tried everything.  Box is becoming a waste of my time.

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  Rona

  • 2023年08月31日 14:56

  Hi Bill, 

  Welcome to Box Community and glad to help! 

  It appears that you're already working with a specialist to address your issue with Box Tools. Please keep an eye out and we'll stay in touch. 

  Thanks for posting! 

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