Locked out of account due to MFA

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Awais Malik

• 2023年09月13日 16:12

My old phone that hosted the authenticator app got water-damaged and no longer operates.

I can't get back into the account - browsing the forum, it seems the only way to recover is to contact support.

If there are any alternative solutions, that would be appreciated as well.

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• 

  Rona

  • 2023年09月13日 19:18

  Hi Awais,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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