Missing Folders and Files

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  • Rona

    Hi Richard, 

    Welcome to Box Community and glad to help! 

    You can recover your missing files and folders by going to your trash/bin icon in the Box website. Also, you can manually restore any file or folder in your trash.  

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis () displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Hope it helps! 

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