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dll file fails at each boot, for box drive (I assume)

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Lee Baines

Hi,

I am getting a 'dll initiation routine' failure at each boot/reboot.

Is there a reason for this, and fix that anyone knows about?

Using windows 10 home 16gb ram.

Looking forward to any guidance.

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  • Rona

    Hi Lee, 

    Welcome to Box Community and glad to help! 

    You may begin troubleshooting by manually resetting your Box Drive application. 

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Hope it works! 

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  • Lee Baines

    Hi Rona,

    I deleted the registry, and most explorer files..however could not delete /box/box/data   or logs folders.

    Further could NOT locate the Box Drive app executable.

    Further could NOT uninstall box from add/remove, after finding the original windows installer package.

    Wow…wasn’t meant to be this hard.

    Looking forward to your advises.

     

    Lee

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