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Can't change my password

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Josh Ferry Woodard

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

 

I just want to access a file, this is ridiculous! And why can't I speak to anyone???

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  • Rona

    Hi Josh,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • JDug

    I have the same issue and am so frustrated. 

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  • Kelly Monteleone

    I have the same problem but I also can't find a way to create a "new case" to resolve this. - Thanks. 

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  • Cristian Cancino

    I have the same problem ...how can i get urgent support please?

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  • Jason Daquelente

    Same issue here! NEED assistance ASAP

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  • Matthew Kosinski

    It is truly unacceptable that multiple people have run into this exact problem — Google SSO users being locked out of "strong password required files" — and yet Box has done nothing at all to address it. 

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  • Anthony Solis

    Same here - anyone get help on this?

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  • cristian cancino

    I guess the only way is to expose this terrible support service in social media ... absolutely no respect at all for users and clients. 

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  • Kelly Monteleone

    Log out of Google (or use an incognito/private browser). Then sign in with your Google account, which should let you change your password.

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  • Jay Myers

    Just found a workaround. Incognito didn't do it for me, but this did.

    1. Log out of Box.

    2. Login to Box using email, NOT Google.

    3. BEFORE entering password, click "Reset Password" below. 

    4. Go to your email used in step 1, Reset password via provided link.

    5. Login to Box using email and new password, NOT Google.

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