"No Changes Made" message when trying to add new user

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Christina Murphy

• 2023年10月04日 14:17

I keep getting a "No Changes Made" message when trying to add a new user either manually or via the CSV upload.  What could I be doing wrong that this simple task isn't working? 

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  Rona

  • 2023年10月05日 19:06

  Hi Christina, 

   

  Welcome to Box Community and glad to help! 

   

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

   

  Thanks for posting!

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  Jill Sieracki

  • 2024年01月11日 14:33

  I am getting the same message. What was the solution? 

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  Christina Murphy

  • 2024年01月11日 15:10

  Our issue was that we did not have enough licenses for the additional user.  It would be much more helpful if the error message communicated that, but it doesn't.  So I would make sure you have available licenses, purchase more if necessary (we actually wound up disabling a few users that no longer needed access which resolved our problem), and try again. 

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