files disappeared after running script

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  • Rona

    Hi Ara,

    Welcome to Box Community and glad to help!

    We're running a script to accurately recount your file counts and not delete any of your Box files. 

    As for your missing files, did you already checked your trash/bin icon?  

    Let us know how it goes. 

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  • Ara Anderson

    Thank you for the response. There's nothing in my trash bin. Is it possible that, before the first script was run to correct the storage amount shown, the file count shown was inaccurate? I noticed that the total count shown for my family photos folder (before the first script was run) was about 300 something, and now it shows 114.

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