SEND REQUEST button in Box Sign is Greyed Out

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Aaron Laramore

• 2023年10月05日 19:44

I am unable to complete a signature request.  After configuring my document, I am unable to send it because the Send box is greyed out, as though there is something undone or incomplete.  But I cannot determine what is missing that is preventing the SEND button from activating. 

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  Rona

  • 2023年10月06日 21:43

  Hi Aaron,

  Welcome to Box Community and glad to help! 

  We have created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Andrew Metcalf

  • 2023年11月15日 22:11

  Any progress on this? My button is blue, but when I click it to send, nothing happens. It pops up a loading icon and then that goes away, but no email sends.

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  Mark Wallace

  • 2023年12月18日 20:22

  I had the same issue when first tried the Box Sign feature. I completed the form set-up (or so I thought), but for me the issue was that after placing the signature and date signed fields into the document template and completing the remainder of the settings on the right side of the screen, I had to click on each of those fields on the document itself and assign who is supposed to complete. Once I did that that, the Send Request button became active and I was able to send. Hope that helps!

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