Storage Correction & Box Keeps Freezing on Mac & Nothing showing up in Bin

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Jennahfer LaFreniere

• 2023年10月09日 16:50
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Hello - can my file/folder count and storage be corrected - script needs to be run again.

Also, I am using box on Macbook Pro 2023 and it keeps on freezing whenever I move files or folders into another folder - even if it is a very small amount. I also have 3Gb/s internet so the connection is probably not the problem.

Also I have deleted several files, but none of them are showing up in the bin - there were a couple I wanted to restore, and others I wanted to delete permanently.

Thanks!

1

• 

  Rona

  • 2023年10月09日 20:16

  Hi Jennahfer,

  Welcome to Box Community and glad to help! 

  We have created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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