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I was not able to get 2FA code.

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Gong Hyoseok

Hi BOX team,

I have 2 accounts, 1 for personal use & 1 for business use(company mail address).

Recently I couldn't get the 2FA code for my business use.

Could you please let me know how can I reset my 2FA device?

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  • Rona

    Hi Hyoseok,

    Welcome to Box Community and glad to help! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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