reactivation page problem

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dare devil

• 2023年10月11日 21:43

I am using Business Plus plan, and today I tried to log in to my account and a reactivation page appeared for me instead of logging in to my account. Activation via the browser did not succeed, and another message appeared to me asking me to contact you via billing email. For your information, I am committed to paying and there is no reason for you to do that. You don't even send any notice or anything like that.

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  Rona

  • 2023年10月13日 21:26

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To help restore your log in, please contact our Billing team directly at billing@box.com and a member of our team will get in touch to address your inquiry. 

  Thanks for posting! 

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  dare devil

  • 2023年10月13日 21:42

  I contacted you via this email and explained to you that I uploaded the content via external collaborators after one of your employees told me that each external collaborator can upload 2 terabytes per month, but you disabled my account, and not only that, but you prevented me from downloading my content. What is in the account, and is it not available for me to even access it? I have explained that here so that people know not to subscribe to you if they are afraid of losing their storage capacity and so that they do not trust the recommendations of your employees, which will cause your account to be disabled later.

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  Ibrahim alalwan

  • 2023年10月13日 21:53

  There are problems with Box, including the delay in responding to customers and they are not clear even in answering inquiries. In this problem, Box must reactivate your account because the problem occurred on their side from the beginning.

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