Why can’t I buy Box Business Plus unlimited space function and cannot pay for the order?

Why can't I buy the Box Business Plus unlimited space feature? Unable to pay for the order account. The account is [information redacted]. Unable to swipe a credit card to pay for the subscription for this feature. The error message is: An error occurred while processing your request. Your account requires further verification, please submit a ticket at support.box.com. I need help from customer service to buy urgently. Thank you. I’m sorry. I don’t know why. I just created a new BOX account. How can I not buy it? Customer service can help me rule it out. Thank you. Let me know. I can buy Box Business Plus with unlimited space. It’s easy to pay with a credit card. Subscribe thank you

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