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Formatting Text Toolbar in Box Notes disappears when working on the box note

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Markus Ackermann

Since around 12.10.2023 I face the issue in box notes that the 

Formatting Text Toolbar in Box Notes

disappears  when working on the box note and I can not change anymore the text size, color, etc. This behavior happens on Firefox, Edge and Chrome.  Also my colleagues are facing this issue. Please help as box notes can not be used efficently without this formating toolbar.

 

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  • Michael Clausen

    I am encountering the same issue.

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  • Markus Ackermann

    I found out, that the problems comes when I use a table of content. As soon as I click on the table of content the toolbox disappears.

     

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  • Rona

    Hi Markus, 

    Welcome to Box Community and glad to help! 

    You have a designated contact that will reach out to Product Support. You may go ahead and reach out to your internal helpdesk team so we could assist. 

    Thanks for posting! 

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  • Ivan M Milman

    I have the same problem as well.

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  • Amanda Snyderman

    I'm not sure if this is exactly the same issue but when I am using Box Note, some of the formatting tools disappear if I do not have my window (Chrome) open to full screen on a wide display. There does not seem to be a way to scroll over to see the rest of the tools and there is no carrot or any way to click to view and use the formatting tools that no longer show when not on full/wide screen.

    I also haven't found a way to customize the formatting toolbar such that I could at the least move the tools that I use most (in this case, the various bullet formats - bullets, numbered lists, check boxes) towards the left side so they still show when the window is narrower. Does anyone know a solution? It is extremely frustrating as this seems like it would be a pretty basic feature so I must be missing something? The key strokes for Bold and Italic and Underline are simple so I don't even really need to have those visible/usable on the toolbar when I'm on a narrower screen.

    Thank you

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  • Helen Coombe

    Amanda I have the same problem which started about a month ago. I've just read your post and so I increased the zoom on my browser settings to 150% and suddenly the rest of the formatting tools appear. It's frustrating because the tools that are generally hidden are the most useful (I don't have time to use italics on my notes!!) - the checklist function is really the one that I use the most and also the comments function. Of course the Box 'Help' (and I use the inverted commas to signify irony - have you had any response from them?) doesn't mention this problem anywhere - your post is the first one I've seen provide a temporary solution to a problem that really shouldn't exist with any decent functionality. 

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