Email already used in a Box account but not associated with an enterprise

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Dulles Marriott

• 2023年10月27日 13:10

I am not able to add a user because of error message "Email already used in a Box account but not associated with an enterprise."  We need to add her to our organization account with her work email.

Similar issue noted in forum.  What is the corrective action to add the user?

 

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  Rona

  • 2023年10月27日 21:38

  Hi Dulles,

  Welcome to Box Community and glad to assist! 

  Let me create a new case and a member of our team will be in touch, please keep an eye out. 

  Thanks for posting! 

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