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MFA no backup codes - using new phone

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Kazuhisa Tanimoto

Changed to new phone and lost previous google authenticator including the one for box. Not sure I was using Google Authenticator for box of company mail account (not this google account), but can not access. 

I seems that your team support is needed. Thanks in advance.

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  • Rona

    Hi Kazuhisa, 

    Welcome to Box Community and glad to assist! 

    It shows your MFA is not enabled in your Box account. Are you still experiencing log in issue? 

    We'd love to further assist! 

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  • Kazuhisa Tanimoto

    Yes. I have another account for box (company mail address) and that is a problem.

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