Cannot use email for 2-step verification

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Taylor Venditto

• 2023年11月01日 19:14

I'm trying to join a shared folder I was invited to. I can't use an authenticator app so I'm trying to use email as 2FA, which is working for login, but when I try to use that to join the folder I get the error "The email you selected is invalid." I know that the email is not invalid because I'm already getting emails from Box on it.

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  Rona

  • 2023年11月01日 19:29

  Hi Taylor,

  Welcome to Box Community and glad to assist!

  Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting! 

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