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Locked file issues

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Jesse Evans

What is the difference between the two locked icons? (See blue circle in pic)

I am the owner of the file that is locked with the darker red lock icon (the second file in the pic) and I cannot unlock the file.

When I create files, they are locked and I cannot edit them without it duplicating copies.

 

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  • Rona

    Hi Jesse, 

    Welcome to Box Community and glad to assist! 

    It shows that you're now working with Product Support regarding this inquiry. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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  • Jesse Evans

    They are having lots of trouble. Also, we are having trouble with data not being saved and my employees cannot work on documents together. Can I get an account exec help? Can I get an onboarding or something?

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