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Box Drive cannot be accessed and reinstalled on windows 10

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Fumiwo Iwamoto

Hello, 

I'm using Windows 10 (22H2). 

For some reason, my box desktop icon disappeared a couple of days ago with the error message, saying "send a log."

I've tried to uninstall and reinstall several times following the instructions below but with no success.

https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive%C2%A0

Is there any other way to restore my access to the box from my desktop?

Box drive is accessible on the browser.

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  • Rona

    Hi Fumiwo,

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

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  • Fumiwo Iwamoto

    Thank you so much!

    My colleagues are now having the same issue. Hope to hear from you soon!

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