Disable 2nd step authentication

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Robert Istocescu

• 2023年11月07日 13:27

Dear Box team. Not sure how but since 10 days I'm pointed with the 2nd step authentication request. I don't have configured such authentication process therefore no code to provide.

Please help me to disable this option.

The user I have with this issue it is raised on my work email address: [information redacted]

For now I have received access on my personal email address: [information redacted] but only on temporary bases till the main account it is solved.

Please support! You can contact me on any of the 2 emails mentioned here above.

Highly appreciated! Thank you! 

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• 

  Rona

  • 2023年11月07日 19:26

  Hi Robert, 

  Welcome to Box Community and glad to assist! 

  I have created a new case and a member of our team will be in touch. Please keep an eye out. 

  Thanks for posting! 

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