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Cannot create a new account with the email that was used before

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Adam Charette

We had a user that created a personal account using a company email. We've deleted her personal account but still unable to add the account to BOX as it says still in use.

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  • Rona

    Hi Adam, 

    Welcome to Box Community and glad to help! 

    Looks like you're now working with a member of our team to address your issue. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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