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No confirmation email received

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Obayashi ICT

No confirmation email received after the added the user into the new box account. Did try reset password, no email too. 

Previously this user email was from another box account, after deleted the box account and added into another box account, the account given issue. 

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  • Zappala, Paul

    Same issue, how do we resolve this issue.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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