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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Admin PlannerProtect

    I too have received the same error message when trying to add a user.

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  • Tiffani Simple

    Was this resolved? I am having the same issue.

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  • Heather Villa

    I am having the same issue. The person I am trying to add had a personal Box account with that email address, but he deleted the personal account. I still cannot add him and it says his email is already associated with a personal Box account.

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