200 TByte Cloud Storage Solution - Experience with Box.com

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  • Rona

    Hi Rene, 

    Welcome to Box Community and glad to help! 

    It shows that you've been working with a member of our team through email. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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  • MULTIMEDIAFABRIK 360ty world

    Hello Rona! 
    Unfortunately, I can't get any further with support. 

    My problem is that the account was blocked due to too much traffic. 
    - I have booked the highest plan I can buy on the website 
    - I can't reach anyone from the sales team in the Munich office - tried more than 5 times - idea to discuss the Enterprise plus plan 
    - On https://www.box.com/shuttle it says "Petabyte-scale content migration, simplified" ... I want to organize about 200TB of data
    - But the lock occurs when I sync 2 TB of data - this happens because of the fair use policy (https://www.box.com/de-de/legal/fairusepolicy) 
    - The account is now blocked for 30 days, so I can no longer work with the data for 30 days, which is logically a problem for my company as we need this customer data 
    - The support can't show me a solution

    -All in all, I wonder how I can become a customer? The promise on the website made me buy the annual plan "Petabyte-scale content migration, simplified"

    Hence, the post here, I wonder how other companies manage large amounts of data with Box? 

    Maybe you can help me or users from the community have tips for me? 
    Rene

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  • MULTIMEDIAFABRIK 360ty world

    Hello Rona! Hello Box Team! 
    Can you answer my question? 
    I still don't have a solution and have booked the Enterprise plan. 
    Thank you very much! 
    Rene

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