Box Login on Desktop Not Recognizing MFA code

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Teddy Freedman

• 2023年12月12日 19:02

I've been trying to log in to box drive (Windows 10 64bit) on a new device and I keep receiving an error code that says "That was the wrong code. Please try again."
I've tried both authenticator apps tied to my account and neither have worked. Is there a fix for this situation?

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  Rona

  • 2023年12月13日 18:50

  Hi Teddy,

  Welcome to Box Community and glad to help!

  It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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