Only some images are being displayed in image preview on first try

Hi,

when displaying folders contents in the image preview mode, usually only part of the images are loading, especially in large folders. E.g. in a folder with 250 photos (all of the same data type), when opening the folder in picture preview mode, then only for 27 images the image would be displayed in Box, the rest would not load anymore, even if waiting for 5 or more minutes. All 250 files are visible on Box, but only the first 27 images would also be visible as preview. If then, after having waited for a certain time, I try to reload the whole page, usually more images are then being displayed, but it also takes more time and, most importantly, still not all images are being displayed. I can repeat that several times, but it might also be that nothing really advances much and that by reloading the page one basically is dumping time to waste, only.

We had recently an upgrade of our internet connection speed on our site, but the problem keeps persisting, not seeming to be related to connection speed.

Alexander Oehrlein

2023年12月19日 09:05

Here a fresh example from a folder with just 40 photos, with a bit of editing. The stop sign means no photo-preview was displayed, even after a few minutes, although the first photos (smileys) had been displayed within 10 seconds or so.

Rona

2023年12月20日 19:59

Hi Alexander,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

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