Box Drive files stopped syncing a few days ago

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Debbie Schultz

• 2023年12月25日 15:29

I am on Windows 10, using Box Drive v2.37.142 (update was pushed, not my choice). I tried logging into my drive on the website and hitting sync from there, but it is still not updating.

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  Rona

  • 2023年12月26日 20:48

  Hi Debbie, 

  Welcome to Box Community and glad to assist! 

  You  may go ahead and reset your Box Drive manually. 

  Please reset your Box Drive using these steps:

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.
  • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  • Restart the Box Drive and follow the prompt to log back in.

  Hope it helps! 

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