An unexpected error has occured

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Tschopp Andreas

2024年01月03日 11:05

Hello, i canot use Box sync anymore. I have this message :

An Unexpected error has occured

Would you like to send lorgs to Box ?

No / Yes

I have ma de yes an no but nothing... Impossible to sync my BOX.

Apple OS 12.7.1 - Box.app 2.37.142

Thanx to help !

Andreas

3件のコメント

Rona

2024年01月04日 19:15
Hi Andreas,

Welcome to Box Community and glad to help!

We recommend to manually reset your Box Drive:
1. Quit Box Drive if it is running.
2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
  macOS 11.x and macOS 14.x with any version of Box Drive
  
  fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
  
  macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
  
  /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
  
  macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
  
  /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
  
  This command will:
  
  Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
  
  ~/Box-Box (Archive) (macOS 11.x)
  
  Note
  
  If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
  
  ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
  
  Exclude from the above archive files that are “up-to-date” or synced on Box
  
  Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.
Hope it works!
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Tschopp Andreas

2024年01月08日 07:16
Heelo,

thanks for response.

Ihave made another Way but (new accontount and Copy / passe prfercne) and it work.

Andreas
0

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Dinayen Heredia Rodriguez

2024年02月11日 14:55

Hello everyone, Greetings!
I have the same problem, I can't access Box.
My computer is MacBook Pro, macOS Catalina 10.15.7

When I try to use Box I get this message:

An unexpected error has occurred.
I have applied Rona's recommendations, but it doesn't work, please help.

THANK YOU SO MUCH

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