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Upgraded to Enterprise account but my Box storage is still showing 10 GB max

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Sam Scherl

Hello,

I recently updated my Box account from an individual account to an enterprise account ut my Box storage limit is still showing a limit of 10 GB. A coworker of mine is having the same issue where his account does not seem to have been properly updated, would be great if someone could advise a fix or take a look at our account. Thanks!

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  • Ann

    Hi Sam, 

    Welcome to the Box Community!

    Please reach out to your Box Admin and request to modify your storage space from 10GB to "Unlimited".

    These are the necessary steps for your administrator to follow:

    To edit a managed user:

    1. Go to Admin Console > Users and Groups.
    2. Click the Managed Users tab.
    3. Click the user name.
    4. Make any desired changes. See the Managed Users Tab section of Users & Groups Settings for details. Click Edit () in each section to make changes to the user account. (If the section is collapsed, hover over the section header or click  to expand the section and see the Edit button.)
    5. Click Save.

    Reference: https://support.box.com/hc/en-us/articles/360043691574-Configuring-and-Editing-Users 

    Thank you for posting!

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