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Configuring and Editing Users

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When you initially create a managed user account or when a user's access needs changes, administrators make those changes in the Admin Console. You can make changes to a single managed user or multiple managed users at once.

Prerequisite

You must be:

  • An Admin
  • A Co-admin with the Manage users permission enabled

to edit managed users.

To edit a managed user:

  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click the user name.
  4. Make any desired changes. See the Managed Users Tab section of Users & Groups Settings for details. Click Edit (button_Edit.png) in each section to make changes to the user account. (If the section is collapsed, hover over the section header or click arrowhead_down.png to expand the section and see the Edit button.)
  5. Click Save.
Note
As a co-admin, you only have access to folders you own or collaborate on, and you might not see all of the managed/external user folders under Folder Collaborations in the Admin console. Contact your admin for more information.

The Admin Console's Bulk Edit feature enables you to make changes to multiple manages user accounts at once by downloading a spreadsheet containing all users in your account, making changes to the data in the spreadsheet, and then uploading the spreadsheet with the changes.

Note

The only information about managed users that you can edit with this method is:

  • Name
  • Email
  • Group membership
  • Storage amount
  • External collaboration restricted

To edit multiple managed users:

  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click Bulk Edit (Bulk Edit button.png) and then click Download Current Users.
  4. Open the spreadsheet file that was downloaded and make any desired changes to the account data in the file.
    • To give a user unlimited storage, set the value in the Storage column to unlimited or -1.
    • Only the attributes on the spreadsheet can be edited in bulk via this method.
    • Do not change the data in the Email column. Changing an email address results in the creation of a new user account with that email address.
    • See the Managed Users Tab section of Users & Groups Settings for more information about user account settings.
  5. Save your changes to the spreadsheet.
  6. Click Bulk Edit (Bulk Edit button.png) and then click Upload Updated Users.
  7. Select and upload the file from your computer. Any changes you made to users in the spreadsheet will now be applied to the users in Box.

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