Verify email domain / link email to my account

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Jake Carney

• 2024年01月19日 18:22

We changed our email convention and our team needs to associate a new email address with their existing box accounts.  When I try to add this under Account Settings, I get this error: 

You cannot use an email address from an unverified domain as your secondary email address. Ask your admin to validate the domain you want to use or contact your Box support representative.

I am also a Box Admin and I can't figure out how to verify our email domain.  Can you please send me instructions how to do this?  Or log into our back-end and just verify this domain, which is the same domain as everyone on our team's existing Box accounts?  Thank you!

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  Rona

  • 2024年01月22日 19:47

  Hi Jake, 

  Welcome to Box Community and glad to assist! 

  Seems that you'll need assistance from Product Support regarding email domain. Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Georg Oehm

  • 2024年05月22日 18:10

  Please help,

  I have the same problem.

  Two domains must be verified.

  Thanks

  GO

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