File disappeared

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Sara Murji

• 2024年01月19日 20:32

Hello, 

I had a file that I created and shared with members of my team. We were all able to access and edit the document today. Now, the file has randomly disappeared from Box and the link to access it isn't working either. It's not in my Trash either. I'm very concerned that the file is just gone and I've lost all work and data. Please advise on how I might be able to retrieve it. I do have the link to the original file, thought it doesn't work anymore. 

Thank you

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• 

  Rona

  • 2024年01月22日 20:39

  Hi Sara,

  Welcome to Box Community and glad to assist! 

  Seems that you'll need assistance from Product Support regarding your missing file. Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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