out of space while it is not

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mara

• 2024年01月23日 13:29

Good morning, I'm Mr Ebnicher Romano, I have a free account in box driver, I don't understand why it tells me that my space is full when I only have 5 GB of space used, it's already the second time it's done this to me, can you fix it? Thank you

 

Can you please explain to me why it does this? You have already taken care of fixing this anomaly a short time ago, and now again.

 

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  Rona

  • 2024年01月24日 15:36
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  Hi Mr Ebnicher,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  Meanwhile, refresh your Box Drive cache, you may log out and log in. 

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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