Shared Folder in mobile version of Box

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Virginia V Prono

• 2024年01月23日 21:42

We create a shared folder for our clients, and send them the invitation via 'share' button. And when they upload documents form any mobile device, we do not have access to them -like, we don't "see" them, literally- and so how come they upload them into. the correct folder, and then, trying to access to them from a desktop , we don't see anything.

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  Rona

  • 2024年01月25日 19:45
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  Hi Virginia, 

  Welcome to Box Community and glad to assist! 

  When trying to access the folder where your collaborators has uploaded their files. Are you checking it in your local Box folder or through the Box website?

  Also, make sure that their upload was successful and that you're both looking at the exact folder location. 

  We'd love to further assist! 

   

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