Need to Change Password

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Jason Daquelente

• 2024年01月25日 21:51

I created my account using Google SSO and I'm unable to change my password, and I need to do so to get access to a shared folder.

It appears I'm not the only one with this issue

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  Rona

  • 2024年01月26日 21:09

  Hi Jason, 

  Welcome to Box Community and glad to assist! 

  Did you try to reset your password this way? 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Hope it works! 

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