Email already used in a Box account but not associated with an enterprise

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Administrator

• 2024年02月02日 07:40

When we tried to add the account to managed users, we got the error "Cannot add new users. Please try again." in the Users & Groups tool. 

The e-mail address that we want to add is formerly associated with a personal account, but he deleted his personal account in January 2024 in order not to affect registering to the business account.

FYI, we tried the method proposed in the following thread (https://support.box.com/hc/en-us/community/posts/25740552529683-Email-already-used-in-a-Box-account-but-not-associated-with-an-enterprise ), but it did not resolve our problem.

We would like to add his e-mail address to managed users as soon as possible.
We would appreciate it if you could help us to solve this problem.

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  Austin Schroeger

  • 2024年02月02日 14:43

  I had this issue and I needed to open a ticket with Support

  Once support had my ticket, and it got escalated above level 1, Box needed written (email) confirmation from me as the admin and the other box account user to migrate the account to my enterprise account.  Took about 1/2 a day to get it all done.

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  Rona

  • 2024年02月02日 20:12

  Hi Tomohiro,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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