2-Step-verification

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Sabrina Pedeupe

• 2024年02月09日 18:54

I have a user I support who has an account with Box and is suddenly being presented with a prompt to enter 2-step verification.  She never had to deal with that before.  She can't even log into her account to set up 2-step verification.  How can I open a support ticket to help recover her account or get 2-step verification disabled?  Thanks.

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  Rona

  • 2024年02月09日 20:22

  Hi Sabrina, 

  Welcome to Box Community and glad to assist! 

  We encourage the affected user to open her own ticket that way Product Support could address her 2FA issue. 

  Thanks for posting! 

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  Lydia Leung

  • 2024年03月08日 00:37

  Hi 

  My colleague is facing the same issue. He is prompted to the 2-step verification which he has never set up before. However, he cannot login to the system to change the password. How can he open his own ticket? 

  I am trying to open the ticket for him but i can't find anywhere i can do. Does Box have a support email? 

  Regards

  Lydia

  Lydia

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