Email already used in a Box account but not associated with an enterprise

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Martin Wyatt

• 2024年02月10日 16:37

I signed up for 60 user Business Plus. All but 15 could not be imported, with Box claiming "Email already used in a Box account but not associated with an enterprise" for them. Consequently I had those 15 users log into their Box account and cancel their accounts, anticipating this would let me add them to my Box admin console. I still receive the same message.

Can you please assist?

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  Rona

  • 2024年02月13日 21:57

  Hi Martin, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch. 

  Thanks for posting! 

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