Unable to access our files from our Cloud Provider

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Sue Ann Levi

• 2024年02月27日 17:49

We use a Citrix environment and log into apps.box.com from within this to access and upload files. We have worked with them and it appears that our IP address has been blocked/banned. We need to have this block/ban removed so that we can access our files.

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  Rona

  • 2024年02月28日 21:46

  Hi Sue, 

  Welcome to Box Community and glad to help!

  Is there an error message while trying to access box.com? If so, can you please attach a screenshot in this forum? 

  We'd love to further assist! 

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