Update Primary Admin

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Amanda Nissing

• 2024年03月05日 01:04

Our primary admin was an external consultant who is no longer with the company. There is no way for us to get access to their email. Could you please let us know how to re-assign admin access? Thanks

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  Rona

  • 2024年03月05日 20:45

  Hi Amanda,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Ryan Hill

  • 2024年05月21日 00:28

  I have this same issue except I am the consultant establishing the account for a client.  Can I switch the primary user to the client and make myself the co-admin?

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  jack abbott

  • 2024年05月29日 17:46

  Hi, Same issue, admin is no longer wityh us and her email address has been deleted. How do i reassign admin to myself? I'm currently listed as an admin, but when I try to add users i'm told I don't have rights., contact IT (we don't have an IT department!).

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