can not receive files

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Harriet Tafadzwa Terera-Chimani

• 2024年03月07日 12:41

I have received an email notification that a file has been shared, but when I log in there are no new files. When I try to use the link on the email  I get the following message "Oops! We can't seem to find the page you're looking for

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  Rona

  • 2024年03月08日 23:12

  Hi Harriet, 

  Welcome to Box Community and glad to assist! 

  You might've not logged in to your email where the invitation was sent. 

  To rectify this, please follow the steps below:

  1. Confirm which email the invitation is being sent to.

  2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

  3. Make sure the email address the invitation was sent to matches the email in your account settings.

  4. If they do not match, have the invitation sent to the email associated with the Box account.

   

  Note: Please ensure that all collaborations are sent to your primary Box email address and not to your secondary email address if you have one tied to your account. This can also cause the issue above to occur.

   

  Hope it helps! 

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