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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Mitch Hartmann

    Hi Rona, I have the same issue and posted in this Support Forum over 3 months ago and never received a response. I just now saw a similar report from a user about 16 days ago with no response.

    BTW, it's nice to hear that you created a ticket for someone, but unfortunately, this information is of no use to other users of the forum that might have a similar problem. With all due respect, I don't see how you can consider a post "Completed" if no solution is provided.

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