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Unable to add user

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Jamie Baker

I am unable to add a user to our box account I receive the following message.  How do we rectify this.

 "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

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  • Lauren Zangardi Haynes

    Hi - I'm having the same problem. It says the email is already in use but I don't see it on my organization.

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  • Rona

    Hi Jamie,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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