how can I downgrade - nobody is telling me

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Daisuke Ishii

• 2024年03月13日 17:02
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honestly, I have no idea how to do it - as an IT expert, I spent 30min now. 

since nobody / no page is telling me how to

at least, can i have a support email address?

I run my own SaaS, so I understand you want to avoid churn customer.

but if you keep ripping me off, that must be the violation of my human right.

( i understand the hyper competition. but hiding such critical info from customer is totally different issue)

( btw, I do respect your CEO Aaron. for this reason, I feel very very sad)

update : i feel very very very very sad

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  Rona

  • 2024年03月13日 19:54
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  Hi Daisuke, 

  Welcome to Box Community and glad to help!

  Kindly get in touch with our Cancellation team via cancel@box.com. A member of our team will be in touch shortly and please keep an eye out. 

  Thanks for posting! 

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