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Mac menu bar icon missing with new computer

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Josh

I got a new MacBook and migrated settings. The Box icon is not appearing at all (and it's not from lack of real estate--I've already tested that). I've reinstalled Drive, and that is the only time I can get the app window to appear. After signing in, the app often automatically resets. However, the reset zip file fails (as I tried that earlier). When I open Box from the applications folder, it simply opens the Box Finder window; I cannot access any settings. However, new files I uploaded via the web interface DO show up in Finder, so syncing is occurring. I've toggled the Box Finder Extension multiple times, including restarting the computer in between.

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  • Rona

    Hi Josh, 

    Welcome to Box Community and glad to assist! 

    While we investigate on your issue, can we confirm the following? 

    • Does this happen on all machines that the affected user tries to login to Drive on?
    • Are you able to login in to box.com in your computer's default (Internet Explorer/Safari) browser?
    • Kindly confirm your current Box version and your Operating System? 
    • Can you send screenshots of the Task Manager or Activity Monitor showing the machine's resource usage during the issue?

    We'd love to further assist! 

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  • Josh

    There's only one machine I'm logging into, and it's my new MacBook.

    As I noted, yes, I can log into Box.com, and the Box Drive engine does seem to be running in the background of my computer.

    14.4 (23E214)

    I can't get the Box version because the app won't show up. I downloaded it directly from the Box website last night, so it should be the most recent version.

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  • Josh

    Okay, through using an external monitor, I discovered that despite the fact that I thought I ruled out the icon being hidden by the notch, it was actually being hidden. So Box is working properly, and I adjusted the menu bar icon spacing to have it appear.

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