Regarding license issue and how to switch of user role

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• 2024年03月19日 00:47

Hello.

We are in trouble two things. One is regarding a license, the other one is how to switch the user role from "member" to "share administrator".

Issue 1 (License issue)

-We have attached the screen shot, so please see that. If this issue 1 is not solved, we guess issue 2 is also not solved.

Issue 2 (Regarding switching of the user role)

-We tried a user to switch the role from "member" to "share administrator", but it was failed, so we deleted the user on Box Enterprise once.Then we tried to add the user again to choose the role "share administrator", but we could not do that and isse 1 is showed. 

Please create a ticket or let us know how to solve these issues.

Thank you,

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  Rona

  • 2024年03月19日 21:35

  Hi there, 

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Gisele Corletto

  • 2024年09月25日 22:24

  Hi, we purchased Box

  I need to be able to issue licenses to my team.  Some members of my team have a box accounts but as external users not with a license.  

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