I can not log in

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Ramses Aponte

• 2024年03月19日 01:05

I opened my account but I can't log in with the app so that the folders appear on my PC, and I have repeated the process a thousand times, with the account already open, I downloaded the app and when I ran it it opened and it told me to log in, when I placed my credentials he opens session in the cloud but the app does not start and the icon that appears at the bottom right indicates that box has not logged in.

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• 

  Rona

  • 2024年03月19日 22:05

  Hi Ramses, 

  Welcome to Box Community and glad to assist!

  To get a closer look would you mind answering the following? 

  • Do you have an error while trying to login?
  • Are you able to login in box.com? 
  • Please verify your current Box version and your Operating System. 

  We'll await for your reply!

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