There was a problem while trying to transfer item ownership to external user

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Bale Jackson Tanoai O'Connell

• 2024年03月19日 08:50

When I try to change a collaborator of a folder from editor to owner I get this error "There was a problem while trying to transfer item ownership to <users email address>"

Any ideas what could be causing this?

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  Rona

  • 2024年03月19日 22:11

  Hi Bale, 

  Welcome to Box Community and happy to assist! 

  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

  Thanks for posting!

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