File randomly deleted and cannot find in trash

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Ruben Manjarrez

• 2024年03月20日 20:36

Hello, 

I had an important file that was shared with multiple people and when I logged in today it was not there. I check the trash and couldn't find it there. I spoke with the people I had shared the file with and asked to see if it was in their trash and turns out it's not there either. 

Please help 

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• 

  Rona

  • 2024年03月21日 20:46

  Hi Ruben,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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