All folders and files disappeared

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Abuar Chao

• 2024年03月21日 01:17

Hello, I found all the folders and files in my Box file have disappeared. Please help. Thanks.

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  Rona

  • 2024年03月25日 15:43

  Hi Abuar, 

  Welcome to Box Community! 

  Let me help find your missing files. Do you know if the affected files and folders are shared or owned? 

  Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

  To restore specific items in Trash:

  The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  2. Click the ellipsis (...).  Then: 

  • To return the item to its original location in Box, click Restore.

  3. At the prompt, click Okay.

  For more details regarding file and folder recovery, please visit Managing Trash. 

  Hope it helps! 

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  Abuar Chao

  • 2024年03月27日 04:24

  Hello,

  Thank you for your kind response. 

  Unfortunately I did not find my lost files/folders in the Trash folder!

  So is there any backup of my files somewhere? Thanks.

  To answer your question, my files/folders are owned, if I remember

  correctly.

  Abuar

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