Completely lost all BOX content overnight

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Bill Kassler

• 2024年04月12日 11:51

Yesterday we had 4 years of information in BOX.  Today it is all gone. 
It is our common sharing place between to companies, and today all the work is gone.

We need immediate help.

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  Bill Kassler

  • 2024年04月12日 11:56

  Oops! We can't seem to find the page you're looking for.

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  Bill Kassler

  • 2024年04月12日 12:05

  It may be that we have an ownership problem.
  Please assign the BOX ownership to me 
  
  
  

   

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  Rona

  • 2024年04月12日 22:38

  Hi Bill, 

  Welcome to Box Community and glad to assist! 

  Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

  You can go over to box.com> Trash and restore your missing files/folders. 

  To restore specific items in Trash:

  The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  2. Click the ellipsis (...).  Then: 

  • To return the item to its original location in Box, click Restore.

  3. At the prompt, click Okay.

  Hope it helps! 

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